SHIPPING

All orders are dispatched from our studio in South Africa using trusted local and international courier partners.

SOUTH AFRICAN ORDERS

① Orders are usually processed within 2-3 business day.

② During launches, sale periods or particularly busy weeks, processing may take slightly longer.

③ Standard delivery takes approximately 2–3 business days after dispatch.

④ Domestic shipping rates range from R89–R99, depending on your delivery location.

⑤ Delivery times are estimates and may be affected by courier delays or circumstances outside our control.

INTERNATIONAL ORDERS

① International orders are shipped via FedEx Priority or TUNL Economy, depending on your region.

② Shipping rates are calculated according to your destination and parcel weight. The final cost will be shown at checkout.

③ Estimated international shipping rates start from:

United States
TUNL Economy
10–14 business days
From R240

United Kingdom
FedEx Priority
From R369

Europe: Zone F
Belgium, Switzerland, Germany, France, Ireland, Italy, Luxembourg, Monaco and the Netherlands
FedEx Priority
From R370

Europe: Zone N
Austria, Bulgaria, Denmark, Spain, Finland, Greece, Hungary, Norway, Poland, Portugal and Sweden
FedEx Priority
From R370

Canada
FedEx Priority
From R391

North Africa
FedEx Priority
From R257

Asia Pacific
Australia, China, Hong Kong, Japan, South Korea, Malaysia, the Philippines, Singapore, Thailand and Taiwan
FedEx Priority
From R421

④ International delivery times vary by region and courier service.

⑤ International orders may be subject to customs duties, import taxes or additional fees charged by the destination country. These costs are the responsibility of the customer.

⑥ Customs inspections, courier disruptions and other international delays are outside our control.

ONCE YOUR ORDER SHIPS

① Tracking details will be sent once your order has been dispatched.

② Orders cannot be cancelled or edited after dispatch. Please double-check your delivery address and contact details before completing checkout.

③ Shipping is carried out at the customer’s own risk. PALM BLACK is not responsible for delays, loss or damage caused by couriers, customs authorities or circumstances outside our control.

④ If your parcel arrives damaged or appears to be lost, contact info@palmblack.co.za and we will assist wherever possible.

⑤ PALM BLACK is not responsible for returned parcels that are lost in transit. Any return should be sent using a tracked courier service.